Privacy Policy

Your privacy is important to us. This Privacy Policy explains how YourTherapyCenter (operated by Kelly Tzanou, Psychologist) collects, uses, stores, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German and Greek data protection law.

1. Data Controller

The data controller responsible for your personal data is:

Kelly Tzanou
YourTherapyCenter
Email: kontakt@yourfamilycenter.de
Phone (Germany): +49 173 5437499
Phone (Greece): +30 6945 752004

2. What Data We Collect

We may collect the following categories of personal data:

• Contact data: name, email address, phone number
• Communication data: messages sent through our contact form or by email
• Session-related data: appointment scheduling information, service preferences
• Technical data: IP address, browser type, and basic usage data collected through cookies (see Section 7)

We do not collect sensitive health data through our website. Any health-related information shared in the context of actual counselling sessions is handled under strict professional confidentiality obligations.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and booking requests
• To schedule and manage counselling appointments
• To send you administrative information about your sessions
• To comply with legal obligations
• To send newsletters or updates, where you have given explicit consent

4. Legal Basis for Processing

We process your personal data on the following legal bases (Art. 6 GDPR):

• Contract performance (Art. 6(1)(b)): Processing necessary to provide the services you have requested
• Legitimate interests (Art. 6(1)(f)): Responding to enquiries and improving our services
• Consent (Art. 6(1)(a)): For newsletter subscriptions and optional cookies
• Legal obligation (Art. 6(1)(c)): Where required by applicable law

5. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law. Contact and enquiry data is typically retained for 3 years. Client session records are retained in accordance with professional and legal obligations.

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with:

• Service providers who assist in operating our website and communications (e.g. email hosting), under data processing agreements
• Legal or regulatory authorities, where required by law

7. Cookies

Our website may use essential cookies necessary for its operation. We do not use advertising or tracking cookies without your consent. You can manage or disable cookies through your browser settings at any time.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access – to obtain a copy of the data we hold about you
• Right to rectification – to correct inaccurate data
• Right to erasure – to request deletion of your data
• Right to restriction – to limit how we use your data
• Right to data portability – to receive your data in a structured format
• Right to object – to object to processing based on legitimate interests
• Right to withdraw consent – at any time, where processing is based on consent

To exercise any of these rights, please contact us at kontakt@yourfamilycenter.de. You also have the right to lodge a complaint with your national supervisory authority.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All email and online communications are conducted via secure channels.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of the last update. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us at kontakt@yourfamilycenter.de.